[{"data":1,"prerenderedAt":390},["ShallowReactive",2],{"user-guide:faq/account-billing/how-do-i-get-support":3},{"slug":4,"filePath":5,"frontmatter":6,"rawMarkdown":27,"tree":28},"faq/account-billing/how-do-i-get-support","faq/account-billing/how-do-i-get-support.md",{"title":7,"description":8,"category":9,"kind":10,"keywords":11,"updatedAt":25,"popularity":26},"How do I get help or report a bug?","Use Reach out in the chart, or open a ticket in the OpenMarket Discord. Staff never message you first, so treat any unsolicited support message as a scam.","account-billing","faq",[12,13,14,15,16,17,18,19,20,21,22,23,24],"support","help","contact","bug report","feature request","feedback","ticket","discord","email","reach out","scam","fake support","direct message","2026-10-20",4,"---\ntitle: 'How do I get help or report a bug?'\ndescription: 'Use Reach out in the chart, or open a ticket in the OpenMarket Discord. Staff never message you first, so treat any unsolicited support message as a scam.'\ncategory: account-billing\nkind: faq\nkeywords:\n  [\n    support,\n    help,\n    contact,\n    bug report,\n    feature request,\n    feedback,\n    ticket,\n    discord,\n    email,\n    reach out,\n    scam,\n    fake support,\n    direct message,\n  ]\nupdatedAt: '2026-10-20'\npopularity: 4\n---\n\n# How do I get help or report a bug?\n\nIn the chart, click **Reach out**: the message icon at the top right, next to your profile picture. Pick **Bug**, **Feature** or **Feedback**, describe what happened, and press **Send**. The team reads every message, and when someone replies, a dot appears on the **Reach out** button.\n\nYou can also open a ticket in the [OpenMarket Discord](https://discord.gg/openmarket): the get-help channel has a **Create a ticket** button that opens a private channel with the team. Or email [support@openmarket.xyz](mailto:support@openmarket.xyz).\n\nBefore you report an outage, check the [known issues](/learn#known-issues) and the [status page](https://status.openmarket.xyz/). A good bug report names what you expected, what happened instead, the symbol and interval, and your browser.\n\n**Staff never DM you first.** Nobody from OpenMarket starts a private conversation to offer support. If someone messages you first and says they are support or a moderator, it is a scam: do not open their links, and do not share your login, codes or wallet details. Ask for help in a ticket instead.\n",{"type":29,"children":30,"data":382,"position":384},"root",[31,34,196,197,284,285,350,351],{"type":32,"value":33},"text","\n",{"type":35,"tagName":36,"properties":37,"children":38,"position":193},"element","p",{},[39,49,67,74,91,98,115,122,139,146,163,170,186],{"type":32,"value":40,"position":41},"In the chart, click ",{"start":42,"end":46},{"line":43,"column":44,"offset":45},3,1,38,{"line":43,"column":47,"offset":48},21,58,{"type":35,"tagName":50,"properties":51,"children":52,"position":62},"strong",{},[53],{"type":32,"value":54,"position":55},"Reach out",{"start":56,"end":59},{"line":43,"column":57,"offset":58},23,60,{"line":43,"column":60,"offset":61},32,69,{"start":63,"end":64},{"line":43,"column":47,"offset":48},{"line":43,"column":65,"offset":66},34,71,{"type":32,"value":68,"position":69},": the message icon at the top right, next to your profile picture. 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If someone messages you first and says they are support or a moderator, it is a scam: do not open their links, and do not share your login, codes or wallet details. Ask for help in a ticket instead.",{"start":375,"end":376},{"line":361,"column":370,"offset":371},{"line":361,"column":377,"offset":378},300,1116,{"start":380,"end":381},{"line":361,"column":44,"offset":368},{"line":361,"column":377,"offset":378},{"quirksMode":383},false,{"start":385,"end":387},{"line":44,"column":44,"offset":386},0,{"line":388,"column":44,"offset":389},10,1117,1792480151012]