[{"data":1,"prerenderedAt":233},["ShallowReactive",2],{"user-guide:faq/known-issues/is-openmarket-down":3},{"slug":4,"filePath":5,"frontmatter":6,"rawMarkdown":24,"tree":25},"faq/known-issues/is-openmarket-down","faq/known-issues/is-openmarket-down.md",{"title":7,"description":8,"category":9,"kind":10,"keywords":11,"updatedAt":22,"popularity":23},"Is OpenMarket down, or is it just me?","Check the status page and the known issues first. If the chart is stuck or candles stop loading, reload the page; if it stays stuck, report it with the symbol and the time.","known-issues","faq",[12,13,14,15,16,17,18,19,20,21],"down","outage","not loading","stuck","frozen","lag","candles not loading","status","is it down","chart stuck","2026-10-20",15,"---\ntitle: 'Is OpenMarket down, or is it just me?'\ndescription: 'Check the status page and the known issues first. If the chart is stuck or candles stop loading, reload the page; if it stays stuck, report it with the symbol and the time.'\ncategory: known-issues\nkind: faq\nkeywords: [down, outage, not loading, stuck, frozen, lag, candles not loading, status, is it down, chart stuck]\nupdatedAt: '2026-10-20'\npopularity: 15\n---\n\n# Is OpenMarket down, or is it just me?\n\nWhen the chart is stuck, candles stop updating or indicators do not load:\n\n1. Check the [status page](https://status.openmarket.xyz/) and the [known issues](/learn#known-issues). Incidents at a market data provider, most often on CME futures, show up there.\n2. Reload the page. A fresh load restarts the chart's connections.\n3. Look at the connection status at the bottom right of the chart: it shows whether you are connected and how fast the servers answer from your region.\n4. Still stuck? Send a report through **Reach out** with the symbol, the interval, when it started and your browser. If the chart does not load at all, open a ticket in the [OpenMarket Discord](https://discord.gg/openmarket).\n",{"type":26,"children":27,"data":225,"position":227},"root",[28,31,49,50],{"type":29,"value":30},"text","\n",{"type":32,"tagName":33,"properties":34,"children":35,"position":46},"element","p",{},[36],{"type":29,"value":37,"position":38},"When the chart is stuck, candles stop updating or indicators do not load:",{"start":39,"end":43},{"line":40,"column":41,"offset":42},3,1,41,{"line":40,"column":44,"offset":45},74,114,{"start":47,"end":48},{"line":40,"column":41,"offset":42},{"line":40,"column":44,"offset":45},{"type":29,"value":30},{"type":32,"tagName":51,"properties":52,"children":53,"position":222},"ol",{},[54,55,122,123,139,140,156,157,221],{"type":29,"value":30},{"type":32,"tagName":56,"properties":57,"children":58,"position":118},"li",{},[59,69,87,94,112],{"type":29,"value":60,"position":61},"Check the ",{"start":62,"end":66},{"line":63,"column":64,"offset":65},5,4,119,{"line":63,"column":67,"offset":68},14,129,{"type":32,"tagName":70,"properties":71,"children":73,"position":82},"a",{"href":72},"https://status.openmarket.xyz/",[74],{"type":29,"value":75,"position":76},"status page",{"start":77,"end":79},{"line":63,"column":23,"offset":78},130,{"line":63,"column":80,"offset":81},26,141,{"start":83,"end":84},{"line":63,"column":67,"offset":68},{"line":63,"column":85,"offset":86},59,174,{"type":29,"value":88,"position":89}," and the ",{"start":90,"end":91},{"line":63,"column":85,"offset":86},{"line":63,"column":92,"offset":93},68,183,{"type":32,"tagName":70,"properties":95,"children":97,"position":107},{"href":96},"/learn#known-issues",[98],{"type":29,"value":99,"position":100},"known issues",{"start":101,"end":104},{"line":63,"column":102,"offset":103},69,184,{"line":63,"column":105,"offset":106},81,196,{"start":108,"end":109},{"line":63,"column":92,"offset":93},{"line":63,"column":110,"offset":111},103,218,{"type":29,"value":113,"position":114},". Incidents at a market data provider, most often on CME futures, show up there.",{"start":115,"end":116},{"line":63,"column":110,"offset":111},{"line":63,"column":93,"offset":117},298,{"start":119,"end":121},{"line":63,"column":41,"offset":120},116,{"line":63,"column":93,"offset":117},{"type":29,"value":30},{"type":32,"tagName":56,"properties":124,"children":125,"position":135},{},[126],{"type":29,"value":127,"position":128},"Reload the page. A fresh load restarts the chart's connections.",{"start":129,"end":132},{"line":130,"column":64,"offset":131},6,302,{"line":130,"column":133,"offset":134},67,365,{"start":136,"end":138},{"line":130,"column":41,"offset":137},299,{"line":130,"column":133,"offset":134},{"type":29,"value":30},{"type":32,"tagName":56,"properties":141,"children":142,"position":152},{},[143],{"type":29,"value":144,"position":145},"Look at the connection status at the bottom right of the chart: it shows whether you are connected and how fast the servers answer from your region.",{"start":146,"end":149},{"line":147,"column":64,"offset":148},7,369,{"line":147,"column":150,"offset":151},152,517,{"start":153,"end":155},{"line":147,"column":41,"offset":154},366,{"line":147,"column":150,"offset":151},{"type":29,"value":30},{"type":32,"tagName":56,"properties":158,"children":159,"position":217},{},[160,169,186,192,210],{"type":29,"value":161,"position":162},"Still stuck? Send a report through ",{"start":163,"end":166},{"line":164,"column":64,"offset":165},8,521,{"line":164,"column":167,"offset":168},39,556,{"type":32,"tagName":170,"properties":171,"children":172,"position":181},"strong",{},[173],{"type":29,"value":174,"position":175},"Reach out",{"start":176,"end":178},{"line":164,"column":42,"offset":177},558,{"line":164,"column":179,"offset":180},50,567,{"start":182,"end":183},{"line":164,"column":167,"offset":168},{"line":164,"column":184,"offset":185},52,569,{"type":29,"value":187,"position":188}," with the symbol, the interval, when it started and your browser. If the chart does not load at all, open a ticket in the ",{"start":189,"end":190},{"line":164,"column":184,"offset":185},{"line":164,"column":86,"offset":191},691,{"type":32,"tagName":70,"properties":193,"children":195,"position":205},{"href":194},"https://discord.gg/openmarket",[196],{"type":29,"value":197,"position":198},"OpenMarket Discord",{"start":199,"end":202},{"line":164,"column":200,"offset":201},175,692,{"line":164,"column":203,"offset":204},193,710,{"start":206,"end":207},{"line":164,"column":86,"offset":191},{"line":164,"column":208,"offset":209},225,742,{"type":29,"value":211,"position":212},".",{"start":213,"end":214},{"line":164,"column":208,"offset":209},{"line":164,"column":215,"offset":216},226,743,{"start":218,"end":220},{"line":164,"column":41,"offset":219},518,{"line":164,"column":215,"offset":216},{"type":29,"value":30},{"start":223,"end":224},{"line":63,"column":41,"offset":120},{"line":164,"column":215,"offset":216},{"quirksMode":226},false,{"start":228,"end":230},{"line":41,"column":41,"offset":229},0,{"line":231,"column":41,"offset":232},9,744,1792479961467]