Support
Find answers in the OpenMarket guides, or reach the team by email, in the app or on Discord.
Guides and FAQ
The guides at openmarket.xyz/learn explain how to use OpenMarket, answer common questions and list known issues. Search them first: the answer may already be there.
Email support@openmarket.xyz. Anyone can write, with or without an account. A good bug report says what you expected, what happened instead and, for a chart problem, the symbol, the interval and your browser.
In the App
When you are signed in, click Reach out in the chart: the message icon at the top right, next to your profile picture. Pick Bug, Feature or Feedback, describe what happened and press Send. When the team replies, a dot appears on Reach out.
You can also open the contact form in the Support Center straight from this page. If you are signed out, it asks you to sign in first. Both need an account: without one, use email or Discord.
Discord
Join the OpenMarket Discord at discord.gg/openmarket and open a ticket: the get-help channel has a Create a ticket button that opens a private channel with the team.
AI Assistants
If you connected ChatGPT, Claude or another AI assistant to your account, you can disconnect it or revoke its access at any time in Console > Agents. Disconnect ends its current session; Revoke ends its access until you connect it again. For a problem with a connected assistant, contact us through any channel on this page.
Legal and Privacy Requests
For legal questions, or to access, correct, export or delete your data, email legal@openmarket.xyz. The Privacy Policy describes these rights, and the Terms of Service govern your use of OpenMarket.
Staff Never Message You First
Nobody from OpenMarket starts a private conversation to offer support. If someone messages you first and says they are support or a moderator, it is a scam: do not open their links, and do not share your login, codes or wallet details. Ask for help through one of the channels above instead.