In the chart, click Reach out: the message icon at the top right, next to your profile picture. Pick Bug, Feature or Feedback, describe what happened, and press Send. The team reads every message, and when someone replies, a dot appears on the Reach out button.
You can also open a ticket in the OpenMarket Discord: the get-help channel has a Create a ticket button that opens a private channel with the team. Or email [email protected].
Before you report an outage, check the known issues and the status page. A good bug report names what you expected, what happened instead, the symbol and interval, and your browser.
Staff never DM you first. Nobody from OpenMarket starts a private conversation to offer support. If someone messages you first and says they are support or a moderator, it is a scam: do not open their links, and do not share your login, codes or wallet details. Ask for help in a ticket instead.